...................RETURNS & EXCHANGES...................
YES WE DO!
We are happy to exchange or refund any unwanted or faulty full priced items that are returned to us in their original condition and packaging within 14 days of receipt. Any worn, used, damaged, scratched, blemished, altered or broken pieces will not be accepted as a return. Sale items and gift cards cannot be refunded. Due to hygiene reasons we cannot accept returns on earrings unless faulty. Commissioned pieces or personalised items cannot be exchanged unless faulty. To complete your return, we require a receipt or proof of purchase.
Please email email@example.com before sending any goods back so we know to expect it.
Please return items to: ROSIE SANDERS JEWELLERY,C/O MADE BY ORE, CITY STUDIOS, UNIT 2, 30A BORWICK AVENUE, WALTHAMSTOW, LONDON E17 6RA
Faulty items will only be accepted if there is a subsequent manufacturing fault within a period of 1 month after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. If an item(s) is deemed faulty upon our receipt, a refund for the postage shall be offered. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Please return faulty items with a copy of the invoice or delivery note to: ROSIE SANDERS JEWELLERY, C/O MADE BY ORE, CITY STUDIOS, UNIT 2, 30A BORWICK AVENUE, WALTHAMSTOW, LONDON E17 6RA
RETURNING YOUR PURCHASE
Make sure the unworn goods are returned in their original packaging with all labels and care information. Pack all goods with care in protective packaging before posting. Return postage is the responsibility of the customer so we strongly recommend that you return any items via recordable post as we cannot be held responsible for any return items that go missing. Take your package to your nearest Royal Mail Post Office counter to ensure safe delivery and to obtain your proof of postage. If your order was shipped, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CREDIT NOTES & REFUNDS
You may either request a credit note which is valid for 6 months or a refund. A refund or credit note will be made within 30 days of the cancellation date and will consist of the cost of any unworn and undamaged goods correctly returned including applicable sales tax within the EU. We are unable to refund the cost of International customs duty and sales tax outside the EU and shipping outside of the UK. All refunds will be credited to the original purchasers credit/ debit cards. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
RECEIVING A REFUND
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.